In the past few months, we’ve been working on making sure that every process and procedure is identified and its corresponding Standard Operating Procedure (SOP) is created or updated.

Make sure that your SOPs are up to date and that there is at least an identified, trained backup for each function.

In IT organizations is very common to have a staff member or two that can do everything, and everything they do is stored in their heads. This increases risk for the organization. Make sure that your SOPs are up to date and that there is at least an identified, trained backup for each function. This includes the functions of the CIO and IT Directors.

So, are your SOPs up to date, indexed, and located in a place where they can be found by the backup personnel when needed?

Post from: Strategic IT Planning Blog, by Andres Vivas.

How well documented is your process?

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